Branch Manager

Branch ManagerWest Coast Community Bank is a top-rated community bank with a focus on serving the banking needs of businesses and individuals along the Central Coast, in Silicon Valley and throughout the Bay Area. Delivery of relationship-based service with a solutions-driven focus sets us apart from the competition. We offer direct access to decision-makers combined with modern banking technologies and digital tools. The Bank is a leading SBA lender in Santa Cruz County and Silicon Valley and a top USDA lender in the state of California.Since opening in 2004, we have proudly upheld our commitment to support regional well-being by actively participating in and donating to local nonprofit organizations. We engage in impactful volunteerism and support the greater economic vitality within our four-county reach, contributing more than 2,000 hours of volunteering annually.This position is on-site at our San Mateo branch. The Branch Manager is responsible for managing all aspects of the daily operations of the Bank's high volume headquarters branch location.

Ensures the branch staff adheres to the Bank's Client Service Standards. Sets the leadership example through measurable actions activities that support the Bank's Core values. Provides effective managerial oversight of branch team, providing coaching and feedback to staff as needed. Supports client needs by handling more complex issues. The Branch Manager effectively offers, promotes and refers bank products and services to new and existing clients to meet individual and branch targets.The Branch Manager supports, hiring, recruiting, and training support for new hires. Additionally, the Branch Manager is responsible for annual goal setting, and performance management to ensure staff members successfully achieve their assigned KPIs/goals.

Provide effective communication of process, policy & procedural changes. Provide coaching and feedback to staff as needed. Must have a strong knowledge of Bank products and services, additionally support training & cross training opportunities to further staff knowledge. Support client needs by handling highly complex issues including client complaints and complex transactions. Endeavors to offer, promote and refer bank products and services to new and existing clients. Required to participate in an external community civic or event on behalf of Santa Cruz County Bank.Essential Job FunctionsAdhere to the Bank's Client Service Standards and support the Bank's Core Values by their actionsDemonstrate leadership, teamwork and innovation with regard to motivating, training and developing direct reportsSet a positive leadership example by exemplary internal and external Client Service.Set and abide by high standards in work ethics and attendanceResponsible for service quality standards, audit controls, and loss preventionManagerial oversight for all aspects of branch operations & risk controls.Responsible for developing and cross training strategies for staffOn time and Successful completion of mandatory compliance and training coursesConduct weekly staff meetings to ensure staff is aware of all updates related to policy, procedural, technical/systemic updates, as well as product/services changes or new offerings.Establish annual KPI/Goals for direct reports and complete on time performance reviewsComplete appropriate Performance Management oversight including time/attendance/time sheet management in accordance with Company guidelinesOffer, promote and refer Bank products and services to new and existing clientsSupport New Account related activities including onboarding new accts when necessaryMay be required to obtain Notary Certification.Performs additional duties as assigned that are consistent with the business needs of the Bank and the scope, responsibilities, and level of the role.Preferred Education & ExperienceA.A in Business Administration/Finance or equivalent experience5-7 years branch operations experience in a banking environment2-3 years supervisory experienceRequisite SkillsExcellent organizational, communication, and time management skillsThorough knowledge and understanding of all Bank productsKnowledge of branch audit/ certifications processGood understanding of all Regulatory and Compliance issuesExcellent employee performance management skillsAbility to effectively address and resolve personnel mattersBenefitsMedical, dental, and vision plansVacation, sick leave, paid HolidaysPaid volunteer timeEmployer paid life insurance401(k) with employer matchingOngoing training, professional development and career advancement opportunitiesPhysical DemandsThe physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate typical office equipment such as a computer, telephone, mouse and keyboard.Specific vision abilities required by this job include close vision requirements due to computer work.Light to moderate lifting may be required.Regular, predictable attendance is required; including the occasional evening and weekend work as business demands dictate.Travel between company locations as needed.Work EnvironmentThe work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Moderate noise (i.e., business office with computers, phone, and printers, moderate traffic).Ability to work in a confined area.Ability to sit or stand at a computer terminal for an extended period.*To ensure a consistent hiring process, we do not accept unsolicited resumes from third-party recruiters or agencies. Submissions without prior approval will not be considered.