On-site - San Juan 1-3 Yrs Exp Bachelor Full-time
Job Description
Employee Recognition and Rewards
Commission, Performance Bonus, Employee of the Month Award, Employee Recognition Program, Incentives
Insurance Health & Wellness
HMO
- Oversee efficiency of operational processes
- Participate in strategic planning and goal-setting for various business functions, including but not limited to customer support and operations
- Formulate strategic and operational objectives
- Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
- Ensuring all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Liaise with superior to make decisions for operational activities and set strategic goals
- Plan and monitor the day-to-day running of business to ensure smooth progress
- Analyze business requirements and customer needs
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics
- Ensure that the company runs with legality and conformity to established regulations
- Prepare reports that include sales data, financial activity, performance outcomes, goal achievement and overall productivity to present to executive management
- Consult with other departmental managers to determine sales, discounts or promotions and verify that all clinic staff are familiar with the details of what is being offered
- Review financial information and adjust operational budgets to promote profitability
- Research methods to improve operations and reduce costs
- Perform quality controls and monitor production KPIs
- Monitor and report on department performance
- Analyze and consult logistics processes for deliveries to determine and verify delivery schedules and maximize the amount of product that gets to each customer along the route
- Manage procurement processes and coordinate material and resources allocation
- Oversee general administrative work including planning meetings, making phone calls and distributing scheduling and job assignments
- Oversee customer support processes and organize them to enhance customer satisfaction
- Find ways to increase quality of customer service
- Manage relationships/agreements with external partners/vendors/ patients
- Collaborate with sales professionals to understand customer needs and specific requirements, customize delivery needs and provide clinic staff with tools like pricing sheets and product information and specs
- Communicate with customers to get feedback that can be used in improving processes and customer service
- Assist in solving problems and providing consulting assistance to create brand loyalty and lasting relationships
- Train and supervise staff from operations departments and provide constructive feedback
- Participate in training and evaluating members of the team and providing helpful feedback concerning the achievement of personal and team goals
- Familiarize all the functions of operations team to be able to relieve when needed
- Monitor and manage the Operations Department and resolve concerns within its jurisdiction
- Candidate must possess at least a Bachelor's Degree in any field
- Must have at least 2-3 years experience in Supervisory level
- Knowledgeable in organizational effectiveness and operations management
- Experience in aesthetic clinic is an advantage
- Has strong drive to meet sales target
- Willing to undergo training here at head office Q.C at least 1 month with free staff house during days
- Can start ASAP
- Willing to be assigned in (GREENHILLS SAN JUAN)
Excellent Communication Skills Strong Work Ethic Marketing Inventory Management Sales Management Presentation Analytical Skills After-Sales Management Customer Management Written and Verbal Communication Skills
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