Branch Manager

Branch Manager

Join BrightView Landscapes as a Branch Manager.

Responsibilities

• Supervise and support daily branch operations to ensure safety, efficiency, and compliance with company policies and procedures.
• Oversee the delivery of operational services and supervise teams to ensure consistent, high‑quality performance.
• Maintain branch facilities, physical assets, and equipment to provide a professional, safe, and organized working environment.
• Ensure proper usage, maintenance, and accountability of tools and resources.
• Develop and execute strategic business development plans to meet or exceed annual growth targets.
• Manage and support the sales team to maintain a healthy, qualified sales pipeline.
• Participate in local marketing efforts, community events, and networking opportunities to expand brand visibility, attract new clients, and retain existing customers.
• Supervise teams to ensure consistent delivery of high‑quality services and a superior customer experience.
• Respond to customer concerns/complaints promptly and effectively to ensure satisfaction and retention.
• Build and maintain strong relationships with key clients and business partners.
• Monitor client feedback and implement service improvements to drive retention and meet customer expectations.
• Manage branch Profit & Loss (P&L), including revenue generation, expense control, and financial forecasting.
• Ensure timely billing and collections to support cash flow and financial health.
• Identify opportunities to increase revenue through cross‑selling, ancillary services, or new service offerings.
• Track performance against KPIs and implement improvements to maximize branch profitability.
• Ensure strict adherence to company Environment, Health, and Safety (EHS) policies and procedures.
• Monitor safety performance and proactively implement strategies to reduce risks and prevent incidents.
• Promote a culture of safety and accountability across all branch operations.
• Recruit, onboard, train, and develop branch staff to ensure service excellence and operational effectiveness.
• Set clear performance expectations and conduct regular performance check‑ins, coaching, and corrective actions.
• Foster a positive branch culture emphasizing engagement, accountability, teamwork, and professional growth.
• Build overall branch capabilities to support sustainable long‑term success.

Qualifications

• Bachelor’s degree in Business, Horticulture, or equivalent combination of landscape maintenance/construction industry experience and education.
• 3–5 years of management experience, preferably in landscaping, operations, or a service‑based industry.
• Demonstrated ability to manage P&L and understand financial reports.
• Strong knowledge of safety standards and operational compliance practices.
• Proven leadership skills with experience in team development, motivation, and performance management.
• Results‑driven leader who motivates teams and builds strong customer relationships.
• Adaptive and proactive in managing change and solving complex operational issues.
• Excellent communication, problem‑solving, and customer service skills.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and relevant business software.

Physical Demands & Work Environment

• Constant operation of a computer and other office equipment, such as a laptop, cell phone, and printers/copiers.
• Ability to perform basic life operational functions of walking, standing, and kneeling.
• Work in an indoor office and also outdoors during site walkthroughs and site supervision duties.

Equal Opportunity Statement

BrightView Landscapes, LLC is an Equal Opportunity and E-Verify Employer.

Benefits

BrightView offers a suite of health, wellness, and financial benefits to full‑time team members. Benefits include medical, dental, and vision insurance, ancillary and voluntary products, a 401(k) savings plan with employer contributions, and 6 to 9 company paid holidays per year. Employees may also be eligible for paid time off for vacation and/or sick leave, tuition reimbursement, and/or variable pay opportunities based on position and performance. A detailed benefits package will be provided during the interview process.

It’s Not Just a Team. It’s One BrightView.