Branch Manager - Riggs Rd Fry's

What you will do here:

Team Leadership & Development

What you will do here:

Team Leadership & Development

• Coach for Results: Develop all branch staff through targeted coaching to empower members with guidance, confidence, and solutions they need to thrive
• Mentor Assistant Branch Manager: Provide productive learning environment and development opportunities to prepare ABM for future branch management role
• Drive Accountability: Foster a culture of accountability focused on member financial wellbeing throughout the branch
• Manage Performance: Conduct performance reviews, address gaps promptly, and identify advancement opportunities

Sales Leadership & Member Experience

• Lead Sales Performance: Drive overall branch sales revenue through personal example and team coaching using structured sales methodology
• Enhance Member Engagement: Ensure consistent use of CRM systems to maximize member financial wellness opportunities and deepen relationships
• Implement Service Standards: Enforce established member service standards while modeling exceptional relationship-building behaviors
• Manage Escalations: Handle complex member issues with strategic focus on retention and satisfaction

Operations & Compliance

• Ensure Regulatory Compliance: Maintain strong operational knowledge and ensure adherence to all compliance requirements and audit standards
• Train on Changes: Ensure timely team training on operational changes, new product delivery, and system updates by required deadlines
• Monitor Financial Performance: Oversee branch performance metrics, analyze trends, and implement improvement strategies
• Direct Daily Operations: Ensure smooth branch functioning including staffing, security, and technology system

Business Development & Community Leadership

• Drive Business Development: Lead community engagement initiatives and establish local partnerships to generate new business opportunities
• Represent Organization: Actively participate in community events and networking to strengthen organizational presence and reputation
• Collaborate Cross-Functionally: Partner with other business lines to optimize member experience and support enterprise initiatives
• Champion Organizational Culture: Reinforce mission, vision, and values while building strong community relationship
• Perform other job-related duties as assigned.

What you will need:

• High School Diploma or GED required.
• Bachelor's degree from an accredited University preferred.
• Equivalent Combination Of Education And Experience Required.
• 4+ years of experience in Financial Services Sales and Service required.
• 1+ years of experience in a Leadership role required.
• 1+ years Cash handling experience preferred.
• Demonstrated Process Improvement And Problem-solving Skills Required.
• Strong Mathematical and logic skills required.
• Excellent Time Management Skills Required.
• Demonstrated capability to multi-task with a smile required.
• Excellent Verbal And Written Communication Skills Required.
• Strong business acumen required.
• Advanced customer service skills with capability to de-escalate situations professionally required.
• Grit; willing to do what is takes to get the job done right required.
• Ability to be registered through the Nationwide Mortgage Lending System and Registry (NMLS) required.
• Registered and serve as a Notary Public required.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

For additional information about our organization, careers, and benefits visit: