Job Title: Branch Manager
FLSA Status: Exempt
Summary
The Branch Manager oversees the operations of a Southern Heritage Bank branch, ensuring compliance, staff development, customer satisfaction, and business growth. Duties may be performed personally or through subordinate supervisors.
- Supervise daily branch operations, including vault, drawer, and ATM balancing; teller and customer service activities; and assisting with customer transactions.
- Approve customer and bank transactions within authority limits.
- Conduct pre-audits to mitigate operational risk and ensure compliance.
- Maintain knowledge of all deposits, business, and consumer loan products.
- Manage teller and vault cash levels; order coin and currency as needed.
- Ensure branch facility maintenance, security compliance, and successful audits.
- Hire, train, coach, and develop staff; facilitate meetings; maintain schedules.
- Prepare disciplinary notices and performance evaluations.
- Develop customer relationships and grow branch business through marketing initiatives.
- Maintain positive public relations and participate in community service initiatives.
- Address and resolve customer concerns promptly and professionally.
- Maintain confidentiality of sensitive information and support team workflow.
- Comply with all company policies, procedures, and regulations.
Supervisory Responsibilities
- Directly supervise up to 6 supervisory employees and indirectly 25 non-supervisory staff.
- Responsibilities include hiring, training, assigning work, evaluating performance, addressing complaints, and resolving problems.
Qualifications
Education & Experience:
- Associate degree or equivalent from a two-year college or technical school; or six months to one‑year related experience; or equivalent combination of education and experience.
- Strong analytical, problem‑solving, and decision‑making skills.
- Excellent customer service, communication, and team leadership abilities.
- Proficient in Microsoft Office, including Excel and Word.
- Knowledge of banking products, regulations, and operational procedures.
- Ability to plan, organize, and manage projects and staff effectively.
- Strong ethical standards, adaptability, and continuous learning mindset.
Language & Reasoning
- Ability to read, interpret, and analyze financial, technical, and legal documents.
- Ability to present information clearly to management, public groups, and boards.
- Solve practical problems with limited standardization.
Physical Demands & Work Environment
- Regularly required to sit, use hands, reach, talk, or hear; frequently stand and walk; occasionally climb, stoop, kneel, crouch, or crawl.
- Lift/move up to 10 lbs. regularly, up to 25 lbs. frequently, and up to 50 lbs. occasionally.
- Vision abilities include close and distance vision.
- Work performed in a standard office environment with reasonable accommodation as needed.