Branch Manager

Position Purpose

The Branch Manager leads branch operations to deliver exceptional customer service and operational efficiency. This role drives financial performance through effective budgeting, resource allocation, and market expansion and revenue generation efforts. By fostering a culture of excellence and ensuring compliance and safety standards, the Branch Manager strengthens the Company’s reputation for service and operational success.

Key Responsibilities

• Implement branch growth initiatives by aligning strategic plans with corporate objectives.
• Conduct comprehensive assessments of current branch operations, identifying areas for improvement and applying industry best practices.
• Direct the branch’s financial functions, including P&L management, instituting rigorous financial controls.
• Amplify the branch’s market presence by devising and executing strategic sales plans, fostering strong customer relationships, and steering the sales team toward surpassing sales and market share goals.
• Commit to a customer-focused approach that prioritizes high-quality service, integrates customer-centric policies, and fosters robust partnerships with key customers and stakeholders.
• Cultivate and guide a high-performing team by promoting a supportive and inclusive environment, implementing talent development strategies, and preparing succession plans for sustained branch growth.
• Uphold legal, regulatory, and safety standards across branch operations, fostering an environment prioritizing employee safety and well‑being while adhering to industry compliance regulations.

Direct Manager / Reports

Reports directly to the District manager. This role is responsible for managing a team of direct reports, including sales, operations, and administrative staff, with the objective to drive branch transformation and performance improvement.

Travel Requirements

Required to travel as needed to oversee branch operations, conduct site visits, and attend regional meetings and training sessions.

Physical Requirements

The role primarily involves working in an office environment, requiring the ability to sit for extended periods while engaging in computer-based tasks and attending meetings. The role also requires the ability to move throughout the branch to observe operations and interact with team members, with occasional lifting of materials and equipment up to 75 pounds.

Working Conditions

The Branch Manager role is office-based in a fast-paced, deadline-driven environment. On-site presence is essential to lead teams, foster a high-performance culture, and oversee branch operations.

Minimum Qualifications

• Minimum of 5 years of management experience, preferably in Landscape/Pool & Aquatics distribution industries.
• Proven track record of achieving operational and sales targets.
• Strong leadership skills with ability to motivate and develop cross-functional teams.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong expertise in P&L management, budgeting, and financial analysis.
• Proficiency in devising and executing sales strategies, market analysis, and customer relationship management.
• Skilled in facilitating the adoption of new processes and technologies.

Preferred Qualifications

• Proven experience in driving transformational change, specifically within the context of branch or regional turnarounds in the building products industry.
• Advanced proficiency in strategic planning and implementation, with demonstrated ability to align branch operations with broader corporate objectives and deliver measurable outcomes.
• Extensive knowledge of market dynamics and competitive landscape in the construction and building products sector.
• Expertise in workforce planning and development, including experience in effectively leading and coaching cross-functional teams through periods of change.
• Strong commitment to fostering a culture of safety, inclusivity, and continuous learning.
• Experience in effectively utilizing digital tools and platforms for operational and customer data analysis.
• High degree of adaptability and resilience in dynamic business environments.

Minimum Education

A bachelor’s degree in business administration, management or equivalent industry experience.

Certifications

No required certifications; relevant professional certifications such as Certified Supply Chain Professional (CSCP) or Certified Manager (CM) are a plus.

Competencies

• Strategic Leadership: Craft and execute turnaround strategies that align with corporate values and goals.
• Operational Excellence: Assess, streamline, and implement best practices to optimize efficiency, productivity, and cost management.
• Financial Acumen: Strong P&L oversight, budgeting, and financial controls to achieve and exceed financial targets.
• Sales and Market Innovation: Lead and innovate sales strategies to expand market share and strengthen customer relationships.
• Customer-Centric Orientation: Embed practices that enhance customer satisfaction and service quality.
• Change Management & Innovation: Lead continuous improvement and adopt new processes and technologies.
• Team Leadership and Development: Build and nurture a diverse, inclusive and collaborative team environment.
• Regulatory Compliance and Safety Management: Ensure adherence to all legal, regulatory, and safety standards.

Job Location

Heritage Pool Supply – West Chester, OC 45246

Equal Employment Opportunity

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to race, color, creed, religion, national origin, sex, gender identity, age, disability, sexual orientation, citizenship status, veteran status, marital status, or genetic information.