Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values.
Lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations.
Coach, develop, mentor, and train team members.
Utilize effective communication and critical thinking to identify financial resources for customers and fulfill those needs.
Provide motivation and direction for the team, expand customer base and promote U.S. Bank products and services.
Requirements
Bachelor’s degree, or equivalent work experience
One to two years of experience working in a sales, retail management, or banking environment (Branch Manager 2)
Three to four years of experience working in a sales, retail management, or banking environment (Branch Manager 3)
Bilingual Russian/English or Ukrainian/English (North Royalton only)
Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
Ability to evaluate and resolve problems and issues with minimal guidance
Demonstrated success in retail sales environment
Working knowledge of employment practices including rewards and recognition, employee development, and change management