- Lead and manage one or more retail bank branches to ensure business goals are met and banking laws and regulations are followed
- Demonstrate and ensure an excellent customer experience aligned with U.S. Bank culture and core values
- Coach, develop, mentor, train, recognize, and supervise team members
- Identify customers’ financial needs and recommend appropriate products and services
- Help individual and business customers reach financial goals through collaboration with wealth, business banking, mortgage, and payment services partners
- Lead customer experience initiatives and provide team motivation and direction
- Expand the customer base and promote U.S. Bank products and services in the local market and community
- Identify opportunities, obstacles, and trends to meet business objectives
- Contribute to strategy objectives and lead district or market projects and initiatives at higher levels
- Support employee growth, performance management, and a culture of support
- Ensure compliance with the U.S. Bank Code of Ethics, Anti-Money Laundering, Bank Secrecy Act, information security, and suspicious activity reporting requirements
Requirements
- Minimum of 3 years of banking or retail management experience
- Branch Manager 3: typically 3 to 4 years of banking or retail management experience
- Branch Manager 4: typically 4 to 5 years of banking and/or retail management experience
- Branch Manager 5: typically 5 years of banking and/or retail management experience
- Bachelor’s degree or equivalent is typically expected for Branch Manager levels 3, 4, and 5
- National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
- Ongoing compliance with legal and regulatory registration requirements
- Satisfactory criminal and credit record for NMLS registration
- Compliance with the U.S. Bank Code of Ethics and Business Conduct
- Compliance with Anti-Money Laundering, Bank Secrecy Act, information security, and suspicious activity reporting requirements
- Adaptive coaching, conflict resolution, accountability, influence, critical thinking, priority setting, relationship management, and business insights
- Ability to exercise discretion and independent judgment
- Ability to comply with U.S. Bank policies, procedures, workplace conduct, and safety policies
Core Competencies
Demonstrates strong leadership in managing retail bank branches, ensuring compliance with banking regulations, and delivering exceptional customer experiences. Capable of coaching and developing team members while driving business growth and strategic initiatives.
Highest-signal resume keywords
- Banking Management Experience
- Customer Experience Leadership
- NMLS Registration
- Compliance with Banking Regulations
- Team Development and Coaching
ATS Optimization Keywords
Hard Skills
- Retail Banking
- Financial Needs Assessment
- Product and Service Recommendation
- Business Strategy Development
- Performance Management
Soft Skills
- Coaching
- Conflict Resolution
- Relationship Management
- Critical Thinking
- Accountability
Certifications & Qualifications
- National Mortgage Licensing System (NMLS) Registration
Industry Keywords
- Anti-Money Laundering
- Bank Secrecy Act
- U.S. Bank Code of Ethics
- Information Security
- Suspicious Activity Reporting