Branch Manager

Location

596 Middle Turnpike - Storrs, Connecticut 06268

Job Summary

Be a problem solver, trusted advisor, and partner to the people and businesses in our Key Bank communities. The Branch Manager builds, coaches, and motivates a team that delivers excellent client service, analyzes client needs, and recommends financial solutions that help Key clients achieve confidence in their financial wellness and goals.

Essential Functions

• Embodies a strong client‑experience culture, engaging with every client and teammate.
• Conducts outside calling to small business clients, delivering the full depth and breadth of Key products and services.
• Develops centers of influence and networks in the community to generate prospective client referrals, focusing on small business.
• Accounts for growing the business through retention, expansion, and acquisition tactics and leads the branch team to achieve activity, behavior, and outcome expectations.
• Leads and develops the branch team, ensuring understanding of Key’s products, services, and sales process, while instilling Key’s vision and values.
• Facilitates strong partnerships within the branch team and with line‑of‑business partners, focusing on client acquisition and deepening relationships.
• Manages staffing, scheduling, recruiting, onboarding, and training of branch teammates, ensuring appropriate coverage.
• Delivers disciplined coaching and performance management via observational coaching, joint sales calls, and utilization of training tools.
• Provides guidance to ensure compliance with regulatory, security, and internal controls, completing all branch operations tasks on time.
• Works Saturdays as directed by management.
• Performs additional duties as assigned, which may change without notice.
• Complies with all KeyBank policies and procedures, acting professionally and ethically at all times.

Education

• High School Diploma, GED, or equivalent (required).
• Bachelor’s Degree (preferred).

Work Experience

• 3+ years in a sales capacity with demonstrated ability to lead and coach a successful sales team (required).
• 3+ years of small business deposit/credit experience and familiarity with small business operations (required).
• General understanding of financial statements and concepts (required).
• Experience with consumer credit, including loan‑to‑value, debt‑to‑income, and credit reports (required).
• Ability to leverage Centers of Influence (COIs) to promote business (required).
• Experience influencing business partners, such as Key Investment Services, Mortgage, and Business Banking sales professionals (required).
• Strong public‑speaking and communication skills (required).

Licenses and Certifications

• Notary License (preferred).

Skills

• Lead by example and ensure consistent delivery of distinctive service.
• Develop high‑performing teams and grow business through enduring client relationships.
• Strong work ethic, integrity, and time‑management skills.
• Provide coaching, performance management, and development plans to teammates.
• Build and maintain strong client, partner, and stakeholder relationships.
• Identify market opportunities, develop sales strategies, and implement initiatives to attract new clients.
• Collaborate with external partners to achieve mutual goals.
• Manage day‑to‑day branch operations, ensuring compliance and accurate record‑keeping.
• Make informed decisions on client complaints, teammate conflicts, and business operations.
• Analyze performance data to manage budgets and drive productivity.

Core Competencies

• Demonstrate Key’s values and abide by the Code of Conduct.

Physical Demands

Communicate face‑to‑face and on the phone with clients; frequent use of hands, occasional bending and lifting up to 30 lbs.; frequent lifting of 1–10 lbs.; occasional travel including overnight stays.

Travel

Occasional travel, including overnight stays.

Driving Requirements

Operate a motor vehicle with a valid driver’s license.

Work Location Category

Branch

Compensation and Benefits

Base Salary: $69,000.00 - $105,000.00 annually. Compensation includes incentive opportunities such as production, commission, and discretionary incentives.

Eligible for full benefits package.

Equal Opportunity Employment

KeyCorp is an Equal Opportunity Employer committed to an inclusive culture. All qualified applicants will receive consideration for employment without regard to protected characteristics. Qualified individuals with disabilities or disabled veterans may request reasonable accommodations.