Branch Manager Manhattan, Vice President

Branch Manager Manhattan, Vice President

Job Req Id:

Location: New York, New York, United States

Job Type: On-Site/Resident

Posted: Jun. 25, 2026

Job Overview

The Branch Manager SAFE Act is a senior management professional responsible for providing full leadership and direction to a team of employees, grow sales and client base in coordination with the consumer sales team. The overall objective of this role is to lead a team to grow sales, build customer loyalty and recommend the development of business strategies or initiatives, including the management of activities by external organizations, and the direct management of individuals and sales teams.

Responsibilities

• Develop a sales plan and drive individual production goals, including building a referral network and relationships with internal partners and external contacts.
• Create an environment through activity‑based coaching and performance development and implement a coaching plan to develop employees’ skill sets to achieve personal and branch goals.
• Develop and execute integrated sales, relationship, and credit strategies that are aligned with Retail Bank priorities, and execute the business plan to achieve expected goals in all business categories.
• Support portfolio growth by identifying opportunities to deepen relationships and increase client acquisition and ensure clients receive optimal service while monitoring and adhering to operational controls.
• Collaborate with branch partners to successfully achieve goals, build customer relationships and deliver customer service.
• Leverage workforce planning tools to optimize staffing in branches and set expectations for branch staff, fostering an environment where team members work together to achieve all business goals.
• Integrate segment partners, partner with Assistant Manager and the Division Operations team to drive sales and outbound sales activities, including representing Citi and building partnerships in the community.
• Conduct daily proof processes to ensure adherence to operational requirements; investigate controllable losses among branch staff; provide coaching and manage performance on decisions used.
• Lead hiring processes and coordinate performance management, compensation, communication and employee evaluation of branch staff.
• Plan, budget, and formulate policies and participate in short‑term resource planning.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules and regulations, and supervising the activity of others and creating accountability.

Qualifications

• 6‑10 years of relevant experience required.
• Previous experience in banking or the financial industry preferred.
• Sales management experience preferred.
• Registered or willing to register as a mortgage loan originator with Nationwide Mortgage Licensing.
• Obtain or willing to obtain a unique identifier from the Registry.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Consistently demonstrates analytical skills.

Education

• Bachelor’s Degree, university degree, or equivalent experience.
• Master’s degree preferred.

Benefits

In addition to salary, Citi offers discretionary and formulaic incentive and retention awards, competitive employee benefits including medical, dental, and vision coverage, 401(k) matching, life, accident, and disability insurance, wellness programs, planned and unplanned paid time off, and paid holidays. Eligibility for benefits may vary by jurisdiction, job level, and date of hire.

Equal Opportunity Statement

Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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