Benefits
- Medical, dental, and vision benefits
- Paid time off and paid holidays
- 401(k) plan
- Life insurance and long‑term disability coverage
- Tuition assistance and employee assistance program
- Optional benefits: critical care, auto, home, and pet insurance, and other ancillary insurance options
Summary
The Branch Manager is responsible for the administration and efficient daily operation of a full‑service branch office, including operations, lending, product sales, customer service, and security and safety in accordance with Lendmark Financial Services objectives. The role develops new business, provides a superior level of customer relations, promotes a sales and service culture through coaching and staff motivation, and achieves individual and branch sales goals through new business sales, referrals, and retention of account relationships.
Major Duties / Responsibilities
- Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency, and expense.
- Make loan decisions up to established lending limits, close consumer loans, and collect accounts in critical stages of delinquency while ensuring adherence to state and federal guidelines.
- Actively pursue business development relationships within the community.
- Sell products and services to meet sales goals.
- Manage hiring, staffing, training, performance reviews, and terminations as applicable.
- Establish lending authority for associates.
- Ensure a high quality of client service and assist clients with the implementation of solutions, monitoring overall client satisfaction.
- Perform all other duties as assigned.
Basic Qualifications
- High School Diploma or GED from an accredited institution
- 3–5 years of consumer finance experience or related industry experience
- Personnel management and budgeting skills
- Effective communication, organization, and sales skills
- Proficient working knowledge of industry‑related loan software, Microsoft Windows, Excel, and Word applications
Preferred / Desired Qualifications
- Industry‑related experience
- Bilingual (Spanish/English)
- Ability to relocate
Compensation
The salary range for this position is competitive based on the job duties as well as the specific knowledge, skills, abilities, and experience of the selected candidate. This position is eligible for quarterly incentive compensation based on individual and company performance guidelines.
Working Conditions
- Normal office environment
- Occasional travel, including overnight stays