Branch Manager II (Multi Branches)

Branch Manager IIAs a Branch Manager II with multi branches, you are accountable for the day-to-day management of all aspects of your assigned branches to ensure delivery of an outstanding customer experience at both locations. The Branch Manager II prospects new customer relationships while managing existing relationships, across both locations, including loans, deposits, and Treasury Management services. In this role, outbound customer contact is required, which consists of external customer visits, potential visits to customer prospects and interacting with customers via phone or face-to-face for both branch locations. Business development skills in this role are critical and include recognition of referral opportunities to other bank departments, including Treasury Management services, Mortgage, Investments and Commercial. Overall management of both assigned portfolios is the responsibility of the Branch Manager II and is to include deposit and loan exceptions, past dues and more.As a representative of the Bank, the Branch Manager II is required to present a positive and professional image at all times.

This role is highly visible in the Bank and the community and requires a high level of community involvement.Job Requirements:High school diploma or equivalent requiredFive years of customer service, cash handling, banking, or retail experience preferredPrior experience managing people requiredAbility to work at both assigned branch locations requiredCompetencies:Ability to lead and manage multiple branch locations, providing equal support to all staffPossess strong time-management skills in order to manage multiple branch locationsPossess strong leadership and follow-up skills in order to manage multiple branch locationsProven ability to lead and develop peopleAbility to lead a group of people toward the common goal of servicing the customerAbility to efficiently perform all branch duties to ensure staff support and that customers are receiving proper serviceAbility to listen and identify the needs and wants of a customerPossess knowledge of Business Banking support functions, to include referrals for business loan applications and Treasury Management, depository needs, ability to cross sell business products and services, and resolving issues with customer needsPossess knowledge of various functions of the Bank and where to find answers or informationAbility to multi-task and change focus quickly without stress or being overwhelmedAbility to be self-motivated and self-sufficient with minimal management oversight or supervisionPossess professional communication skills when dealing with customers and other employees of the BankPossess superior knowledge of Bank products and services, delivering professional presentation, explanation and selling of products and services, matched to customer needsPossess strong attention to detailPossess initiative, be self-driven, and results-orientedBe a team player and assist staff with any and all duties as necessaryAbility to present as professional in appearance and attitudeDuties and Responsibilities:Manage customer relationships with existing and prospective customers by identifying opportunities to cross-sell additional products and servicesAchieve all production goals assigned at both locations, whether individually or by branchProactively lead the sales activities of assigned branches and teams, while coaching both teams to ensure overall branch and individual goals are metOversight of all day-to-day operations of both assigned branches, including the following tasks:Management of all Retail staff assigned to both branch locationsManagement of branch operations (including transactional, new accounts, consumer lending and business banking support)Customer service standardsProvide direction and coaching to both branch teams on a daily basisEnsuring adherence to all branch operations policies and procedures including opening/closing procedures, cash items, night/day drop and CTREffectively manage staffing at both branch locations, assuring both branch locations are properly staffed at all times, employees are taking required lunch breaks, and keeping overtime to a minimumSplit time equally between both branch locations, unless otherwise neededOpen and/or close one of the assigned branches each day, unless otherwise scheduledTimely communicate and implement any changes in branch operations with all employees of both branch locationsOversee the training of new or existing Universal Tellers assigned to both branches, assuring the completion of any training plans or modulesEvaluate and measure performance of each Universal Teller annually and/or more frequently as defined by managementRegularly update Senior Retail Officer on any employee issues, customer issues, and/or operational changesSuccessful completion of all training programs required for the Branch Manager II position including Universal Teller, Consumer Lending, Business Banking support, customer service standards, procedures, and systems trainingEffectively and efficiently, assist all customers with any banking need, including transactions, account opening, consumer loans, business bankingIdentify opportunities to refer customers to other areas of the bank, including Commercial, Mortgage, and Investment divisions as appropriateContinuously identify/execute any cross-selling opportunities for the customerConduct customer and bank transactions with accuracy, efficiency and professionalism, meeting the high-quality service delivery standards of the bankManage and achieve service standard goals, cross-selling goals, transactional goals, and other key performance indicators as requiredEnhance customer relationships by maintaining contact with customers to offer appropriate products and services, financial advice and assistance with financial needsProtect all customer and bank information at all times, adhering to customer privacy and information security policies, and maintain branch security standardsEstablish a professional presence in the community as a representative of the BankSelect and develop team members by leveraging individual strengths to build a highly productive teamDeliver effective employee onboarding and support ongoing training and development aligned with both employee growth and organizational needsFacilitate cross-training and professional development to enhance team capabilities and continuityEmpower team members to strengthen confidence, job knowledge, and communication skills, and identify, discuss, and support career and promotional development opportunitiesProvide ongoing coaching, mentoring, and timely feedback to team members through continuous, two-way communicationEstablish clear expectations, goals, and timelines while collaborating with the team toward shared objectivesFoster a culture of continuous improvement and accountabilityActively listen to feedback and address issues or conflicts in a timely and constructive mannerReview and approve timecards and benefit time for direct reports, ensuring appropriate staffing and coverageConduct regularly scheduled one-on-one meetings with direct reportsEnsure job descriptions remain current and accurately reflect assigned duties, required skills, and experience to support effective staffing and recruitmentMaintain compliance with regulations and bank policies and procedures, including the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC) requirementsConsistently support, uphold and model the organization's core values and standardsComplete other duties as assigned as determined by management to be reasonable and beneficialPhysical Requirements:You will regularly be stationary at a workstation, frequently operating a computer and helping customers with transactions. You will frequently traverse around the branch or work area to help customers, go to the vault or to operate branch equipment. This role requires operating a computer or other office machinery efficiently in order to complete your job functions. You will frequently communicate with employees and customers through various channels such as talking, listening, and typing. This role requires traveling in the community to meet with prospective business owners and customers.

Must be able to accurately gather and process verbal and written information and properly inspect documents. The physical environment is indoors for the majority of the job functions. Occasional outdoor work may be required for tasks such as checking an ATM/ITM, assisting a customer and surveying outdoor areas. You will be occasionally required to lift up to 50 pounds. Travel to both assigned branch locations is required.

Additional travel may be required.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.