Branch Manager

R Branch Manager (Open) – Hibbing, MN – Retail shop

Compensation & Benefits

• $70k - $75k plus bonus opportunities
• Monday - Friday, no weekend work
• Comprehensive Family Benefits: Airgas offers a full benefits package including Medical, Dental, Vision, Life, AD&D, and Disability Insurance.
• Support for Parents: 14‑week paid child birth benefit to support growing families.
• Future Security: 401(k) Retirement Plan with company match, Tuition Assistance, Paid Holidays, Vacation, and Sick time.
• Early Access: Benefits start after just 30 days of employment.

Responsibilities

• Provide professional customer service for all internal and external customers and call‑in product, pricing, and technical inquiries.
• Support the outside sales team in nurturing existing client relationships and welcoming new business opportunities.
• Support the flow of accurate and timely daily processing of financial transactions, including cash reports, charge tickets, coding, costing, pricing, daily cash summaries, and bank deposits.
• Maintain the accuracy of back order, open order, and Purchase Order (PO) expedite reports.
• Cultivate and refine appropriate cylinder and hard goods inventory levels for the branch.
• Process orders accurately and coordinate timely product delivery.
• Facilitate and lead training for inside sales associates on product knowledge, company policies, processes, procedures, and safety, ensuring the confidence that all associates can perform essential branch functions.
• Conduct periodic performance reviews for branch associates.
• Act as a bridge between employees and management, providing performance mentorship and guidance in collaboration with Human Resources and senior management.
• Nurture customer relationships and foster understanding to provide exceptional customer service.
• Guide, develop, and support team members in alignment with organizational policies and applicable laws.

Required Qualifications

• High school diploma or equivalent.
• Proven managerial experience in a customer‑facing environment, coupled with demonstrated expertise in Profit and Loss (P & L) management and the strategic use of Key Performance Indicators (KPIs) to drive performance.
• People Management: Guide, develop, and support team members in alignment with organizational policies and applicable laws, fostering an environment of continuous growth and collaboration.
• Conflict Resolution: Nurture customer relationships and foster understanding to address concerns openly, creating alignment and delivering exceptional customer care.
• Background in supporting and leading teams within a retail or industrial distribution environment.
• Ability to lift up to 75 lbs and occasionally up to 125 lbs with the aid of material handling equipment.
• Proficient computer skills and an interest in learning new digital tools. Ability to navigate multiple priorities concurrently.
• Self‑motivated with a focus on contributing to the overall team's success.
• Excellent verbal and written communication skills to effectively act as a bridge between staff and management.

Preferred Qualifications

• Bachelor’s Degree in related field.
• 5+ years’ experience in sales with a track record of meaningful contributions and experience in the welding industry.
• Experience within inventory cultivation and vendor relationship support.
• Computer experience or basic knowledge of SAP.

Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at