Branch Manager: Elevate Customer Experience & Growth

Responsibilities

• Responsible for demonstrating and ensuring all team members provide an excellent customer experience reflective of U.S. Bank culture and core values.
• Lead and manage branch(es) to ensure that goals are met and to ensure compliance with all banking laws and regulations.
• Coach, develop, mentor, and train team members.
• Utilize effective communication and critical thinking to identify financial resources for customers and fulfill those needs.
• Provide motivation and direction for the team, expand customer base and promote U.S. Bank products and services.

Requirements

• Bachelor’s degree, or equivalent work experience
• One to two years of experience working in a sales, retail management, or banking environment (Branch Manager 2)
• Three to four years of experience working in a sales, retail management, or banking environment (Branch Manager 3)
• Bilingual Russian/English or Ukrainian/English (North Royalton only)
• Thorough product/service knowledge and thorough knowledge of regulatory, policy and compliance issues
• Solid understanding of retail product philosophy, including policies, procedures, documentation, and systems
• Thorough knowledge of teller and platform functions, including but not limited to processing transactions, balancing cash, opening accounts, and sales techniques
• Effective analytical skills to evaluate credit requests, prepare budgets and determine trends in a given marketplace
• Effective interpersonal communication, leadership, relationship management, time management, sales activities management, and sales ability skills
• Ability to evaluate and resolve problems and issues with minimal guidance
• Demonstrated success in retail sales environment
• Working knowledge of employment practices including rewards and recognition, employee development, and change management

Certifications & Qualifications

• Bachelor's degree