Job Function / Summary
The Branch Manager is responsible for overall management of the branch, including hiring, conducting performance reviews, providing performance coaching and counseling, driving financial performance, ensuring a solid operational foundation, minimizing losses, reducing risk, and providing excellent customer experience.
Primary Duties & Responsibilities
- Conduct outside sales efforts commensurate with market opportunity to generate new clients while maintaining and expanding existing consumer and business banking relationships.
- Manage and grow existing loan portfolio, consistently monitoring portfolio quality.
- Increase quality loans and revenue generation.
- Generate loan and deposit prospects through civic and community involvement.
- Responsible for branch budgeting and planning.
- Oversee branch staffing, development, and performance.
- Maintain relationships with line of business partners and refer customers to internal team of experts when needs are recognized.
- Ensure consistent, quality customer service experience, including handling customers’ transactional needs.
- Follow all bank policies, processes, procedures, and internal audit requirements and adhere to applicable laws and regulations.
- Lead the team in the achievement of goals while also being an individual contributor.
- Any other duties as assigned by Management.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies, procedures, and applicable laws. Provides guidance and oversight to and is responsible for the coordination and evaluation of the assigned team. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; performance management; employee compensation; approving expense reports; addressing concerns and resolving problems.
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