Branch Manager
Cincinnati, OH | Full-Time | On-Site | Reports to: President
Job Summary
Stone Center, a family- and veteran-owned leader in natural stone supply and fabrication for more than 70 years, is hiring an experienced Branch Manager to lead our Cincinnati, OH branch. This is a hands-on operations management and team leadership role covering P&L performance, sales, production, inventory, safety, and customer experience for the branch. You'll partner with the VP of Sales and VP of Operations, who set company-wide strategy and standards, while you own execution and results at the branch level.
Key Responsibilities
Team Leadership & People Management
- Lead daily huddles and hold employees accountable for performance, attendance, safety, and professionalism
- Coach, develop, and mentor branch staff; partner with HR on hiring, onboarding, and performance management
- Build a strong branch culture grounded in company core values
- Recognize outstanding performance, address concerns promptly, and develop future leaders
Operations Management
- Coordinate daily activity across sales, fabrication, warehouse/yard, and administration
- Ensure orders are completed accurately and on time; maintain inventory accuracy
- Champion workplace safety and maintain branch cleanliness and appearance
- Lead continuous improvement initiatives to increase operational efficiency
Customer Experience & Sales Support
- Resolve customer concerns quickly and professionally
- Build and maintain relationships with key customers
- Partner with the sales team to exceed customer expectations and support revenue growth
Requirements
Required Qualifications
- 7+ years of progressive leadership or branch/operations management experience
- Proven track record of holding teams accountable and increasing operational efficiency and profitability
- Strong communication, organization, and problem-solving skills
- Ability to lead in a fast-paced, production-oriented environment
Preferred Qualifications
- Background in manufacturing, fabrication, construction materials, building products, or industrial distribution
- Experience leading multiple departments (sales, production, warehouse) and improving operational processes
How Success Is Measured
- Financial: branch revenue, gross margin
- Operations: on-time delivery, inventory accuracy, quality and rework, safety
- Customer: customer satisfaction
- People: employee retention, training completion, team accountability
Compensation & Benefits
- Base Salary: $75,000 – $85,000 per year, commensurate with experience
- Performance Bonus: annual bonus tied to revenue, margin, safety, and on-time delivery
- Benefits: health insurance (60% employer-paid), 401(k) with up to 4% match, dental and vision, voluntary life insurance, paid time off and paid holidays