Branch Manager

Description

Purpose

Create and lead a highly effective team to achieve branch goals in sales, service, customer satisfaction, and cost control. The Area/Branch Manager ensures operational excellence by recruiting, developing, and motivating branch employees, executing strategic plans, and delivering exceptional customer experiences.

Key Contributions

• Lead and develop branch teams to achieve sales, service, and customer retention objectives.


• Drive branch sales performance through strategic planning, coaching, and execution.


• Oversee recruiting, hiring, onboarding, and ongoing training for all branch employees.


• Manage branch financial performance, including P&L, production targets, and inventory control.


• Provide field leadership to ensure service quality, safety, and regulatory compliance.


• Resolve escalated customer issues and ensure timely, effective resolution.


• Partner with HR on employee relations, performance management, and attendance.


• Ensure branch assets—including fleet, equipment, and tools—are safe, compliant, and operational.


• Oversee payroll accuracy, expense management, and adherence to pricing and sales policies.


• Ensure full compliance with state, federal, and company policies and procedures.


• Coach and develop direct reports to build a strong succession pipeline.

Success Metrics

• Consistently Meet weekly and monthly sales, route completion, and customer retention targets.


• Resolve =95% of customer complaints and service issues within 48 hours.


• Maintain =98% accuracy across all management workflows, documentation, accountability, and compliance reporting.


• Maintain =97% first-time service resolution, =2% repeat services, zero repeat quality escalations, and =98% fleet and inventory readiness.


• Achieve 96% safety rating score.

Growth Impact

• Accelerates revenue capture by driving sales and reducing service gaps.


• Protects compliance through accurate documentation, background checks, and adherence to hiring and safety standards.


• Drives scalability by building efficient, repeatable processes for high-volume, field-based operations.


• Strengthens culture and retention by ensuring hiring quality, responsiveness, and positive team engagement.

Capabilities & Strengths

• Collaboration & Communication: Builds trust with team members and customers through clear, effective communication and partnership.


• Problem-Solving & Decision-Making: Demonstrates sound judgment in resolving customer and operational issues, and adapts to changing priorities.


• Leadership & Cultural Alignment: Provides in-the-field leadership, models company values, and fosters a culture of safety, compliance, and excellence.

Requirements

Required Qualifications

• High School diploma or equivalent with 5 years of proven driving experience.


• Minimum of 5 years’ experience in service industry and/or sales management, P&L Management.


• Ability to pass a seven-year criminal background check, substance abuse testing, and three-year motor vehicle report.

Preferred Qualifications

• General Household Pest and Rodent Control License or Pest Control Operator Certification.


• Experience in multi-state, high-growth, or field-based environments.


• Advanced knowledge of pest control industry practices, safety, and compliance.