Branch Manager

Description

Pay Range: $75,065.32 - $112,983.11 Annually (DOE)

Branch Location: 3005 Center Place, Suite 100, Norcross, GA, 30093

Restoration Management Company expects employees to embrace and apply our CORE VALUES: Team Spirit, Integrity, Quality, Humility, and Safety. These, in addition to the requirements listed below, are essential to your career with us.

Job Summary

The Branch Manager develops and leads a team of Project Managers and Supervisors and is responsible for maximizing revenue and profitability in a specific geographic area by utilizing team expertise and industry knowledge. The role provides direction, development, coaching, and guidance to all direct reports while managing multiple claims/jobs. Branch Managers are required to be on‑call along with other managers.

Key Responsibilities

• Serve as point of contact for urgent issues.
• Ensure all branch operations support timely billing and DSO reduction.
• Promote inter‑office communication via regular staff meetings to drive branch success.
• Establish and maintain strong relationships with adjusters, customers, co‑workers, and contractors.
• Provide direction, leadership, and coaching to branch members on current jobs and priorities.
• Continuously promote the company’s services to adjusters and potential clients.
• Collaborate and support sales efforts in meeting corporate revenue objectives.
• Drive branch‑level financial success in revenue, profit, billing, and DSO.
• Conduct regular staff meetings or 1:1s to ensure positive communication flow.
• Ensure performance reviews for the branch are processed on time.
• Make strategic decisions to positively impact branch success and meet deadlines.
• Hire, manage, and maintain a diverse workforce.
• Promote employee growth and development through training.
• Support the company’s safe workplace policies and practices.

Experience / Requirements

• Proven branch management experience in commercial and residential industries, specifically related to water, fire, and/or mold loss.
• Sufficient knowledge of current management techniques and best practices.
• Familiarity with industry rules and regulations.
• Ability to meet target and production goals.
• Results‑driven with a focus on customer relations.
• Leadership skills with the ability to motivate and increase morale.
• Basic knowledge of human resource management skills.

Safety Requirements

• Adhere to all local, state, and federal safety regulations, including OSHA and EPA standards.
• Follow required PPE guidelines (gloves, masks, goggles, hard hats, and safety footwear). All employees must wear PPE as required for their specific roles and job site conditions.
• Practice ergonomic principles to prevent musculoskeletal disorders.
• Adhere to office safety protocols to maintain a secure work environment.
• Complete all mandatory safety training sessions, including hazard communication, emergency response, and safe equipment handling.
• Identify and immediately report any unsafe conditions, hazards, incidents, or injuries.
• Familiarize yourself with emergency procedures relevant to your specific job site, including evacuation routes and contacts.

Physical Requirements

• Lifting and carrying materials up to 25 lbs regularly and up to 50 lbs with assistance.
• Perform tasks requiring walking, bending, reaching, crouching, kneeling, climbing, squatting, crawling, lifting above shoulder, and twisting.
• Prolonged sitting or standing required in office, driving, and/or at job sites.
• Repetitive motions involving computer/mouse use, wrists, or arms.
• Operate machinery and tools as required by job tasks.
• Clear vision required for close work, computer use, and eye coordination.

Working Conditions

Office Environment

• Indoor office setting for corporate roles, utilizing standard office equipment (computers, phones, printers). May involve regular meetings, in person or via Zoom, and collaboration with team members.

Field Environment

• Outdoor fieldwork at restoration sites, residential, commercial, or industrial properties. Duties may involve exposure to weather conditions (sun, rain, snow, heat).

Hazardous Environments

• Potential exposure to hazardous materials, chemicals, or contaminants specific to restoration work, requiring strict adherence to safety protocols and use of PPE.
• Work after hours and weekends due to 24/7 business operations.

Travel Requirements

• Travel to and from job sites, often using company vehicles. Possible attendance at out‑of‑town training or conferences.

Req Number OPE-

About the Organization

• Full‑time positions.
• Opportunity for advancement.
• Competitive benefits (medical, dental, vision, EAP, 401k with matching, and life insurance).
• PTO.
• Paid holidays.
• Competitive salaries.

Equal Employment Opportunity Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.