Join Our Team at MTC Federal Credit Union! We are dedicated to creating a better way forward for the communities we serve. We offer personalized financial solutions to foster lifelong relationships and are committed to our core values of accountability, respect, hard work, passion, and genuineness.
About The Role
The Branch Manager I is responsible for leading branch operations, developing a high‑performing team, and delivering an exceptional member experience. This role ensures policies and procedures are followed while driving growth, strengthening relationships, and supporting the financial well‑being of our members.
What You’ll Do
- Lead, coach, and develop branch staff to drive performance, accountability, and engagement.
- Oversee daily branch operations to ensure efficiency, accuracy, and compliance.
- Process member loan applications within established policies.
- Promote financial wellness through member education, coaching, and relationship building.
- Build and maintain strong relationships with members, community partners, and stakeholders.
- Resolve member concerns and ensure a positive service experience.
- Train and develop team members to stay current on products, services, and procedures.
- Ensure accuracy in cash handling, daily balancing, and operational controls.
- Comply with all company policies and procedures, applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Monitor industry trends to keep products and services competitive.
What We’re Looking For
- Leadership experience in banking, credit union, or financial services.
- Strong coaching, team development, and performance‑management skills.
- Experience with branch operations, lending, and member service.
- Ability to build relationships and drive community engagement.
- Strong problem‑solving, decision‑making, and communication skills.
- Commitment to delivering exceptional member service and financial wellness.
What Success Looks Like
- Branch consistently meets or exceeds sales, service, and operational goals.
- Team members are engaged, well‑trained, and performing at a high level.
- Members receive prompt, professional, and personalized service.
- Strong member relationships lead to increased retention and growth.
- Branch operations run efficiently with minimal errors or losses.
- Financial wellness conversations are integrated into the member experience.
- The branch is viewed as a trusted partner within the community.
Why Join Us?
- Opportunity to lead a branch and make a direct impact on member experience.
- Collaborative, supportive team environment.
- Professional development opportunities.
- Competitive base pay and incentive opportunities.
- The ability to make a meaningful difference in your community.
Perks
- Competitive paid time off & holidays.
- Vision, dental, and health insurance.
- 401(k) matching & discretionary contribution.
- Disability insurance.
- Career advancement opportunities.
- Competitive base pay and incentive plan.
- And more.
Requirements
Experience: 1-3 years of similar or related experience.
Education: A two‑year college degree, a completion of a specialized certification or licensing, completion of specialized training courses conducted by vendors, or job‑specific skills acquired through an apprenticeship program.
Physical Requirements: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50 lbs.
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