Branch Manager 1

Join Our Team at MTC Federal Credit Union!At MTC Federal Credit Union, we are dedicated to creating a better way forward for the communities we serve. We offer personalized financial solutions to foster lifelong relationships, and we are committed to our core values of accountability, respect, hard work, passion, and genuineness.We are currently seeking a dynamic Branch Manager I to join our team and help drive our mission forward.About the RoleThe Branch Manager I is responsible for leading branch operations, developing a high-performing team, and delivering an exceptional member experience. This role ensures policies and procedures are followed while driving growth, strengthening relationships, and supporting the financial well-being of our members.What You'll DoLead, coach, and develop branch staff to drive performance, accountability, and engagementOversee daily branch operations to ensure efficiency, accuracy, and complianceProcess member loan applications within established policiesPromote financial wellness through member education, coaching, and relationship buildingBuild and maintain strong relationships with members, community partners, and stakeholdersResolve member concerns and ensure a positive service experienceTrain and develop team members to stay current on products, services, and proceduresEnsure accuracy in cash handling, daily balancing, and operational controlsMust comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets ControlMonitor industry trends to keep products and services competitiveWhat We're Looking ForLeadership experience in banking, credit union, or financial servicesStrong coaching, team development, and performance management skillsExperience with branch operations, lending, and member serviceAbility to build relationships and drive community engagementStrong problem-solving, decision-making, and communication skillsCommitment to delivering exceptional member service and financial wellnessWhat Success Looks LikeBranch consistently meets or exceeds sales, service, and operational goalsTeam members are engaged, well-trained, and performing at a high levelMembers receive prompt, professional, and personalized serviceStrong member relationships lead to increased retention and growthBranch operations run efficiently with minimal errors or lossesFinancial wellness conversations are integrated into the member experienceThe branch is viewed as a trusted partner within the communityWhy Join Us?Opportunity to lead a branch and make a direct impact on member experienceCollaborative, supportive team environmentProfessional development opportunitiesCompetitive base pay and incentive opportunitiesThe ability to make a meaningful difference in your communityAbout MTC Federal Credit UnionMTC Federal Credit Union is built on the principles of dedication and perseverance.

We believe in bringing energy, enthusiasm, and genuine care to every aspect of our work, creating an environment where members and colleagues alike feel supported and inspired. Our core values guide our hiring and onboarding processes, team member recognition, and day-to-day decision-making.Core Values:Accountability: We deliver on our commitments, take initiative, and seek solutionsRespect: We treat everyone with fairness, dignity, and engaged listeningHard Work: We go the extra mile to support our members and each otherPassion: We bring energy and enthusiasm to everything we doGenuineness: We build authentic relationships through honesty and carePerks:Competitive paid time off & holidaysVision insuranceDental insuranceHealth insurance401(k) matching & discretionary contributionDisability insuranceCareer advancement opportunitiesCompetitive base pay and incentive planAnd more!RequirementsExperience: 1-3 years of similar or related experienceEducation: (1) A two-year college degree, or (2) a completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship programPhysical Requirements: Perform primarily sedentary work with limited physical exertion and occasional lifting of up to 50lbs.