Branch Director

Associate Director, Home Health Branch Administrator

The Associate Director, Home Health Branch Administrator is responsible for administration and/or management of branches and requires a solid understanding of how organization capabilities interrelate across departments.

The Branch Director is accountable for managing day‑to‑day branch operations to ensure operational efficiencies, quality of patient care, regulatory compliance, support of business development and patient base growth, achievement of key performance indicators, and people management/development. The Branch Director supervises the branch/clinical staff and is directly responsible for ensuring the branch meets applicable Federal, State, and local laws regarding certification and licensure at all times. Responsibilities include long‑range planning, fiscal viability, quality of care, recruiting, interviewing, hiring staff, monitoring quality care, and assisting other disciplines in coordinating activities as needed.

Essential Functions

• Develops, plans, implements, analyzes, and organizes operations for the Branch.
• Responsible for delivery of care for all patients served by the Branch by providing supervision and support to the Clinical Manager(s).
• Works in conjunction with the Area Director of Operations or the AVP of Operations and Finance Department to establish Branch’s revenue and budget goals.
• Recognizes the clinical leadership and provides support and supervision to the Clinical Manager(s) to promote more effective performance and delivery of quality home care services.
• Maintains office operations in an efficient, productive, effective, and organized manner, providing a safe working environment for employees, meeting local ordinances and fire and safety regulations in compliance with company policies.
• Conducts continuous quality improvement quarterly committee meetings, reviews all patient satisfaction data, and follows up on negative patient satisfaction surveys and follow‑up visits with referral sources.
• Communicates with the Area Director of Operations or the AVP of Operations for direction, problem‑solving, and implementation of programs and protocols.
• Partners with Sales Directors and Account Manager(s) to meet budgeted admission goals and participates in sales and marketing initiatives.

Use Your Skills To Make An Impact

• Current and unrestricted Registered Nurse licensure (in the state of practice) preferred.
• Minimum of 2 years of healthcare operations management experience, preferably within Home Health or Hospice.
• Outstanding leadership skills with demonstrated experience motivating, educating, supervising, and supporting staff and developing a cohesive team.
• Experienced with quality improvement monitoring and reporting tools and methods.
• Knowledge of business management, governmental regulations, and accreditation standards.
• Fiscal management experience.
• Excellent verbal and written communication skills.
• EMR proficiency; prior Homecare Homebase (HCHB) experience is a plus.
• Proficient with Microsoft Word and Excel.
• Must possess a valid state driver’s license, reliable transportation, and automobile liability insurance.

Scheduled Weekly Hours

40 hours

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full‑time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job‑related skills, knowledge, experience, education, certifications, etc.

$93,000 - $128,000 per year. This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

About Us

CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech‑language pathologists, home health aides, and medical social workers – all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.

CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high‑quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior‑focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.