Job Summary
Live Nation’s Concerts Division focuses on ticket and event operations, ensuring compliance, customer satisfaction, and effective nightly venue support.
Responsibilities
Financial / Cash Handling
- Ensure compliance with Clubs & Theaters cash handling policies and procedures
- Balance and reconcile daily/nightly ticket sales
- Assist Manager/Supervisor in reconciling cash drawers and ticket stock
- Support pricing initiatives such as Progressive, Platinum, Dynamic, Flex Pricing and special ticket offers
- Distribute accurate daily ticket counts to Artist Representatives
- Assist with internal ticket orders and reports
- Collaborate with Premium Seat Sales/VIP on nightly upgrades, primary inventory, and reports
Customer Service
- Provide prompt, courteous, and knowledgeable service in person and over the phone
- Facilitate Will Call & Guest List Operations during events
- Troubleshoot night‑of show issues (transfers, barcodes, account issues, etc.)
- Work with Guest Services/Operations on ADA requirements
- Educate customers about upcoming events and available upgrades
- Demonstrate knowledge of event culture and genre
- Maintain a positive, energetic presence
Other Responsibilities
- Operate Ticketmaster host system for sales and related tasks
- Follow opening and closing shift procedures
- Adhere to standards for ticket types, ancillary events, and qualifiers
- Maintain call center phone system and update event calendars
- Assist in maintaining Box Office cleanliness
- Follow business casual dress code policy
- Update and modify spreadsheets (Ticket Stock Log, Vault Log, etc.)
- Collect, store, and track Lost & Found items as needed
- Assist Manager/Supervisor with ad‑hoc tasks
- Provide third‑party venue coverage offsite, including nightly management and staffing
- Ensure compliance with ADA ticket laws
Qualifications
- Knowledge of cash handling
- Experience in phone and in‑person customer service
- Entry‑level proficiency in Microsoft Office (Outlook, PowerPoint, Excel, etc.)
- Flexible schedule (days, nights, weekends, holidays)
- Respect for diverse cultures and music genres
- High School Diploma
Preferred
- Attention to detail in a multi‑tasking environment
- Knowledge of ticket sales processes
- Experience in live entertainment operations
- Ticketmaster host system experience
- Ability to detect counterfeit cash/ID
Equal Employment Opportunity
Live Nation is committed to diversity and inclusion, encouraging applicants of all backgrounds without distinction based on race, gender, sexual orientation, disability, or other protected categories in accordance with applicable laws.
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