Boutique Manager-Topanga

Boutique Manager-Topanga at Richemont

At Richemont Americas, we aspire to reflect the ever‑changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Reports to: Retail Director

Key Responsibilities

• Drive performance to consistently achieve sales targets and KPIs, maximize business profitability
• Analyze performance to identify business needs. Develop clear action plans to drive the business and performance.
• Identify new opportunities to continuously grow the business and strive for excellence and ambition.
• Ensure perfect operations in the boutique and full compliance with group & brand guidelines and policies.
• Maintain boutique image according to the brand’s standards.
• Build and maintain strong collaboration within the network as well as office team.
• Ensure that the best experience is provided at all times inside and outside of the boutique fostering a strong client‑centric and service mindset amongst the team.
• Act as the perfect host creating a warm and welcoming environment for our clients.
• Always go above and beyond to offer memorable and personalized experience and foster similar mindset within the boutique team.
• Analyze client experience and satisfaction metrics and KPIs to ensure constant top performance.
• Work across client segments to define clear strategies and increase performance in conversion and retention.
• Animate the boutique through events and activations inside and outside of the boutique also looking to expand the reach to new clients.
• Identify and recruit new talents, compose and retain a high performing team.
• Always lead by example creating a high performing and collaborative work environment in the boutique.
• Conduct in‑store training, coaching and daily briefs.
• Build individual objectives and development plans.
• Conduct one‑to‑one coaching sessions to review performance and provide constructive feedback.
• Oversee annual review process for boutique staff, assess team and individual performances.
• Host large events in the flagship store with partners, press and friends of the brand.
• Prepare visits of key corporate visitors.
• Lead and test pilot initiatives from group or headquarters.
• Host new joiners and team members under training for immersion programs.

Qualifications

• 5-7 years in retail management industry
• Strong communication and interpersonal skills
• Strong customer‑centric mindset
• Business driven and very analytical
• Self managing
• Strong team player
• Ability to lead and manage
• Strong skills in client experience and client satisfaction
• Outgoing and open personality

Benefits & Compensation

Richemont offers a generous compensation and benefits package for eligible employees. The company provides medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and 401(k) with employer match. Paid time off, a wellness reimbursement benefit, and access to the employee assistance program are included. Employees are encouraged to volunteer and support initiatives that drive change.

Expected Salary Range: $100,000 to $115,000 (determined based on relevant skills and experience).

Seniority level: Mid‑Senior level

Employment type: Full‑time

Industry: Retail Luxury Goods and Jewelry