Boutique Manager

Summary

The Boutique Manager leads the boutique's business performance and promotes the brand. This role oversees sales, team development, client service, and operational execution.

Responsibilities

• Achieve sales budgets and diversification targets.
• Recruit, develop, retain, and coach sales associates; set and review performance goals.
• Create annual business plans and manage the boutique's P&L and controllable expenses.
• Deliver high levels of customer service and manage boutique operations and loss prevention practices.

Requirements

• At least 5 years of retail management experience.
• Luxury goods affinity; watch and jewelry experience is a plus.
• Demonstrated leadership, P&L management, clienteling, and floor management skills.
• Strong communication, problem-solving, customer service, and results-oriented skills.
• Open availability for nights, weekends, and holidays; ability to lift up to 20 pounds.
• Expertise with Microsoft Word, Excel, PowerPoint, and Outlook; CRM experience required and SAP knowledge preferred.