Boutique Hotel Manager

Lead an exceptional boutique hospitality experience in the heart of Asheville's River Arts District.

Artful Way is a distinctive destination where boutique hospitality exists alongside thoughtfully designed residential apartments, creating a vibrant and welcoming community. We're seeking an experienced, passionate, and hands-on General Manager to lead our 27-room boutique hotel and deliver an exceptional guest experience while partnering with the management company and on-site stakeholders to ensure the property operates seamlessly.

This is an exciting opportunity to build on the momentum of a newly opened property, inspire a high-performing team, and make a lasting impact on the guest experience, team culture, and financial success of the hotel.

What You'll Do

• Lead all aspects of hotel operations, ensuring exceptional guest service and operational excellence.
• Inspire, coach, and develop a high-performing team while fostering Virtelle's Culture of Service.
• Drive financial performance through revenue growth, expense management, budgeting, and forecasting.
• Partner with sales, revenue management, accounting, maintenance, HR, and company leadership to achieve property goals.
• Ensure compliance with brand standards, company policies, and all applicable safety and regulatory requirements.
• Monitor guest feedback and online reputation, creating memorable experiences that build loyalty.
• Build relationships within the Asheville community to strengthen the hotel's presence and create unique guest experiences.
• Maintain a well-operated, welcoming property that guests and employees are proud to be part of.

• 2+ years of hotel leadership experience (General Manager or Assistant General Manager experience preferred).
• Proven success leading, developing, and motivating hospitality teams.
• Strong financial acumen with experience in budgeting, forecasting, and revenue management.
• Comprehensive understanding of hotel operations, including front office, housekeeping, maintenance, sales, and operational KPIs.
• Exceptional communication, leadership, and problem-solving skills.
• Experience with hotel property management systems (PMS) and Microsoft Office (Excel proficiency preferred).
• A genuine passion for hospitality and creating exceptional experiences for guests and team members alike.