Boutique General ManagerCompany: Teddy Baldassarre Entertainment LLCLocation: Westlake, Ohio (In-Store Retail Location)Hours: Full-time, Retail Hours (will include evenings and weekends)Salary Range: $175K - $225KPosition OverviewWe are seeking a Boutique General Manager to lead our flagship retail location. This role goes beyond traditional store management. It calls for a leader who brings strong operational instincts, a flexible approach, and a growth mindset, while elevating the client experience, building brand partnerships, and contributing to the evolution of a modern omnichannel retail model.
The Boutique General Manager must be comfortable operating in a fast-paced, rapidly evolving environment and bring meaningful experience in watch retail across luxury and prestige brands.The Boutique General Manager will own store targets, lead and develop a high-performing team, and serve as the connective tissue between Retail, Operations, Ecommerce, and Brand partners. Success in this role requires a hands-on approach. The Boutique General Manager is expected to be a visible presence on the floor, actively selling and engaging with clients more than half of the time.Key ResponsibilitiesBusiness Ownership and PerformanceOwn and deliver against revenue, profitability, and client experience goalsDrive conversion, average ticket, and client retention through active floor leadershipAnalyze store performance and implement actions to continuously improve KPIsMaintain strong cost discipline across labor and expensesTeam Leadership and DevelopmentRecruit, train, and develop a high-performing team of Retail AdvisorsEstablish a consistent cadence of one-on-ones, coaching, and performance managementBuild a culture of accountability, ownership, and client-first thinkingCreate clear career paths and development opportunities within the teamScheduling and Store OperationsDevelop and manage staffing schedules to align with traffic patterns and sales goalsEnsure optimal floor coverage while maintaining labor efficiencyOversee daily operations including opening and closing procedures, inventory controls, and compliancePartner closely with Operations to ensure seamless execution across fulfillment, repairs, and client follow-upClient Experience and Sales ExecutionLead from the front on the sales floor, setting the standard for service and expertiseEnsure every client interaction reflects a Teddy, relationship-driven experienceBuild and manage a strong appointment-based selling cultureDevelop repeat client relationships and local community engagementBrand Relationships and MerchandisingAct as the primary in-store representative for key watch brand partnersMaintain and grow relationships with brand representatives and leadership teamsEnsure brand standards, merchandising, and storytelling are executed at the highest levelCollaborate on allocations, product launches, and in-store eventsOmnichannel and InnovationDrive integration between ecommerce and retail, including buy online pick up in store and ship from store capabilitiesIdentify and implement opportunities to improve the omnichannel client journey including activationPartner with Digital and Marketing teams to activate store-level demandDevelop and refine appointment booking strategies and clienteling toolsEvents and Community EngagementSupport in-store events in partnership with broader Sales and Marketing teamsLeverage events to drive traffic, deepen client relationships, and build brand equityRepresent the company within the local market and enthusiast communityQualifications & Skills7+ years of retail leadership experience, preferably in luxury, watches, jewelry, or a high-touch sales environmentKnowledge of horology is essential.
You should be able to speak confidently about different brands, movements, and complications.Proven track record of managing and scaling a multi-million dollar retail businessStrong operational discipline with experience building systems, processes, and reporting cadenceDemonstrated ability to recruit, develop, and retain top talentExperience working with premium or luxury brands and managing external relationshipsDemonstrated ability to operate with flexibility in a fast-paced environment, with a willingness to test, learn, and iterate on new ideasExceptional clienteling skills with a natural ability to anticipate needs and exceed customer expectations.Comfort operating in an omnichannel environment with exposure to ecommerce integrationHighly analytical with strong business acumen and decision-making capabilityExcellent time management and organizational skills, with the ability to prioritize tasks effectively to achieve departmental goalsMeticulous attention to detail in all aspects of merchandise handling, communication, and order processingA high degree of self-motivation and a professional demeanor essential for a luxury retail environmentWhat Success Looks LikeConsistent achievement and growth of revenue and profitability targetsA high-performing, engaged team with low turnover and strong internal benchBest-in-class client experience measured through repeat business and client feedbackStrong and trusted relationships with brand partnersSeamless integration between retail and digital channelsA store that serves as a model for innovation and execution across the companyWhy Join Us?Be part of a passionate, knowledgeable, and respected team in the luxury watch industryOpportunity to work with some of the world's most prestigious watch brands in a high-end retail boutiqueThe unique opportunity to help launch and define the client experience in the retail storeOpportunities for professional development and growth within a leading luxury e-commerce company now expanding into retailTeddy Baldassarre is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.