Summary
The Boutique Director leads the San Francisco boutique, building and developing a high-performing team to deliver exceptional client service and exceed business targets. This role emphasizes people leadership, coaching boutique leaders, and partnering with cross-functional teams to drive sales and operational excellence.
Responsibilities
- Lead, coach, and develop boutique leadership and staff to deliver an elevated client experience
- Develop and achieve business goals, partnering with the boutique team and Home Office on strategic initiatives to increase sales
- Empower leaders to manage direct reports and assigned business responsibilities
- Represent the brand in the market and grow the client base through community partnerships and events
- Ensure boutique image and operational standards are upheld and drive continuous improvement using KPIs
- Manage scheduling and boutique operations, including late nights, weekends, and some holidays
Requirements
- Minimum 7 years of related experience
- Bachelor's degree preferred
- Proven people leadership, coaching, and communication skills
- Passion for luxury retail and delivering exceptional client experiences
- Ability to lift 15 lbs and maintain a flexible schedule including nights, weekends, and holidays
- In-store presence required to manage boutique operations and team development