Boutique Consultant

To provide exceptional customer service in a specialty retail environment focused on curated, pre-owned formal and special occasion apparel. This role is responsible for providing a personalized shopping experience, assisting customers in selecting high-quality formalwear, and maintaining boutique standards. Beyond sales, the Consultant supports mission-driven resale operations including intake, merchandising, and inventory care, and assists with general retail store operations as needed. This position reports to the Store Manager, who evaluates performance annually.

Compensation

$16.25 hourly

Qualifications

• High school diploma or equivalent, or the ability to obtain it through The Excel Center.
• Previous experience in a retail or boutique environment with knowledge of formalwear brands and sizing.
• A genuine interest in fashion and alignment with the mission of a nonprofit, sustainable resale.
• Proficiency in using industrial garment steamers, tagging guns, and basic POS inventory management software.
• Familiarity with social media platforms such as Instagram and TikTok for content creation.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Responsibilities

• Provide expert styling and personalized service by assisting customers in selecting formalwear for proms, galas, weddings, and pageants, offering professional recommendations on fit and accessories.
• Create a welcoming and inclusive boutique atmosphere by greeting and engaging visitors warmly to ensure a high-quality shopping experience.
• Accurately operate the Point of Sale (POS) system to process transactions, returns, and store credits while meeting sales goals through product knowledge, personalized service, and suggestive selling.
• Execute inventory intake and quality control by inspecting donated or consigned formalwear for condition and cleanliness according to established acceptance guidelines.
• Maintain visually appealing boutique standards by organizing floor displays, ensuring fitting rooms are shopper-ready, and implementing merchandising plans that reflect current trends.
• Perform garment preparation and care, including steaming, tagging, and labeling items according to boutique standards to highlight high-quality inventory.
• Manage inventory tracking and stock rotation, assisting with pricing and periodic inventory counts as directed by management.
• Contribute to digital marketing efforts by collaborating with the Marketing Team to produce social media content that showcases boutique inventory.
• Ensure operational excellence by following all store policies, safety standards, and loss prevention practices, including opening and closing procedures.
• Provide versatile team support by cross-training store personnel to assist in the boutique, performing additional duties in the general retail store area, and collaborating with team members to ensure smooth daily operations.
• Other duties as assigned by supervisor.