Publicis Sapient is seeking a Boston-based Manager to lead a global application-support service across teams in Boston, Mexico, and India. This player‑coach role combines service delivery, operational leadership, and ongoing improvement to ensure client success.
You will drive service reviews, monitor SLAs and KPIs, coordinate priorities across multiple teams, and guide staffing and knowledge continuity while promoting AI-enabled support and shift-left strategies.
#J-18808-LjbffrBoston-Based Global Service Delivery Manager — AI-Driven Ops in boston at Unknown Company
This position is listed as full time and onsite.