Senior ServiceNow DeveloperUnder broad supervision, designs, codes, tests, modifies and debugs computer software. The University System of Georgia (USG) is seeking a highly skilled Senior ServiceNow Developer to assist with development and configuration related tasks in support of our current ServiceNow implementation and provide development guidance/support related to our re-implementation endeavors. This role requires a self-starter, who can ramp up immediately to tackle our development, backlog, enhance self service capabilities, and assist with optimizing our ServiceNow platform.
The ideal consultant will have a deep technical background in core ServiceNow modules, a proven track record of participating in full lifecycle platform implementations, and the communication skills necessary to collaborate effectively with both technical teams and business stakeholders.Key Responsibilities:Development & Backlog Execution: Rapidly absorb existing requirements to develop, configure, test, and deploy solutions for backlog items. Fully utilize the platforms, workflow and Flow Designer capabilities for process automation.Service Portal & Catalog Management: Create and enhance complex Service Catalog items. Update and support the Service Portal/Employee Center to improve user experience and self-service adoption.Knowledge Management: Maintenance of the Knowledge Base (KB) structure, ensuring optimal categorization, governance, and usability.Implementation & Integration: Perform full lifecycle, implementation tasks, including configuration, system integration, testing, requirements gathering, and solution design.
Support and design robust integration between ServiceNow and third-party business systems.Reporting & Dashboards: Create, configure, and maintain ServiceNow reports, and dashboards to provide actionable insights to key stakeholders.Documentation: Author clear, concise technical, and processed documentation (processes, procedures, and day-to-day tasks) utilizing the ServiceNow Knowledge Base module.Required Skills & Qualifications:Implementation Experience: Must have direct, hands-on experience, implementing or being an active part of a core ServiceNow Implementation team (e.g., Full platform, rollouts, major, module deployment, or system migrations)Experience: Minimum of 3-5+ years of hands-on experience as a ServiceNow Developer/AdministratorCore Module Expertise: Strong, technical knowledge, and implementation experience with: ITSM (Incident, problem, change, knowledge, and catalog/request management) CSM (Customer Service Management)Secondary Module Exposure: Working knowledge and experience with HRSD (Human resources, service delivery) and CMDB.Technical Proficiency: Deep understanding of ServiceNow Best Practices, workflow, customization, Client Scripts, Business Rules, UI, Policies, and integration protocols (REST/SOAP)Process & Change Management: Solid understanding of ITIL frameworks, change management, and continuous process improvement activities.Soft Skills and Professional Attributes: Autonomy, Communication, Diplomacy & problem-solving, Collaboration, Adaptability.