Bookstore Operations Assistant

Bookstore Operations AssistantThe Bookstore Operations Assistant supports the daily operations of the MassBay Community College Bookstore by providing excellent customer service to students, faculty, staff, and visitors. Main bookstore tasks include supporting daily operations of the bookstore, providing front-line customer service to students, faculty and staff, ensuring high levels of customer satisfaction, receiving, unpacking, and stocking textbooks, receiving shipments in the system, assisting students with ordering textbooks, accessing the digital bookshelf, redeeming access codes, coordinating textbook distribution, returns and exchanges, supporting faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate listings each semester, liaison with online book distributor and publishers as needed to troubleshoot orders and access codes, addressing, resolving or escalating student, faculty, and staff concerns, maintaining bookstore order and organization, performing basic administrative tasks, and working independently and collaboratively in a fast-paced higher education environment.Qualifications include strong communication and interpersonal skills, the ability to lift and move boxes up to 30-40 pounds, proficiency with Microsoft Office and basic computer applications, and the ability to work flexible hours during semester start-up and peak periods.