- Support daily operations of the bookstore
- Provide front-line customer service to students, faculty and staff, ensure high levels of customer satisfaction
- Receive, unpack, and stock textbooks, receive shipments in the system
- Assist students with ordering textbooks, acessing digitial bookshelf, redeeming access codes
- Coordinate textbook distribution, returns and exchanges
- Support faculty with textbook adoption processes, deadlines, and platform navigation to ensure accurate listings each semester
- Liaison with online book distributor and publishers as needed to troubleshoot orders and acess codes
- Address, resolve or escalating student, faculty, and staff concerns
- Maintain bookstore order and organization
- Perform basic administrative tasks
- Work independently and collaboratively in a fast-paced higher education environment
Qualifications:
- Strong communication and interpersonal skills
- Ability to lift and move boxes up to 30-40 pounds
- Proficiency with Microsoft Office and basic computer applications
- Ability to work flexible hours during semester start-up and peak periods
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