Body Shop CSR

Administrative Support For Body Shop Director

This administrative position provides primary administrative support for the Body Shop Director and department. Successful candidates must have excellent communication skills with a focus on customer satisfaction.

Job Responsibilities:

• Screen and route written, electronic mail and telephone calls, both internal & external
• Set appointments, open and manage repair orders, create invoices and close them
• Create and manage files in our estimating system
• Update customers throughout the repair process
• Responsible for the Accounts Payables and Receivables for the department
• Answer multiple phone lines in a courteous and professional manner
• Greet customers as they enter the collision center
• Data entry
• Assist with other administrative duties as needed

Requirements:

• Strong verbal and communication skills
• Knowledge in MS Office Applications (Word, Excel, Outlook)
• Attention to detail
• Flexible hours
• Excellent phone etiquette and customer service skills
• Professional appearance a must
• Friendly and courtesy disposition
• Previous experience with estimating system and Reynolds & Reynolds, preferred
• Experience in a dealership environment or Collision Center helpful but not mandatory

Competencies:

• Self-starter
• Provide exceptional customer service to both internal and external customers
• Effectively communicate and collaborate with fellow employees
• Ability to multi-task