Job TitleUnderstand, troubleshoot, analyse, and resolve reported software issuesApply and utilize knowledge gained from industry/product expertise and technical understanding to quickly identify issues and render solutions.Always provide an outstanding customer experience by being in contact with customers and provide timely and effective updates.Create case summaries, root cause analysis and documentation.Assists with installation, setup, configuration, and troubleshooting of bizagi components.Evaluate specific implementation and processesDetect and solve common identified mistakes over the implemented (productive) modulesMandatory Skills: Bizagi, Business Process Management (BPM). BPMN tools