Biomed Program Director

Description

As Director of Biomedical Service, you will lead the effort to create a more consistent, scalable, and high-performing biomedical service model across our national footprint. You’ll partner with executive leadership, field teams, hospital stakeholders, and key service partners to improve reliability, responsiveness, compliance, and operational discipline.

Why this role matters

At Block Imaging, we help healthcare providers stay in control of their equipment, costs, and service outcomes. As we continue to grow our biomedical service capabilities, we need a leader who can take strong existing programs and build the enterprise structure, consistency, and leadership systems required to scale them nationally.

This is a key leadership role for someone who understands biomedical service from both the strategic and operational side. We need a leader who can see the big picture, build the right systems and processes, and then work directly with field leaders to make sure those systems actually improve performance at each customer facility.

If you have deep healthcare technology management or clinical engineering leadership experience, know how to standardize operations across multiple markets, and are willing to roll up your sleeves to help teams execute, this role offers the opportunity to shape the future of biomedical service at Block Imaging.

You Will Be Responsible For

• Leading an enterprise biomedical service operating model that supports quality, scale, and consistency
• Standardizing service processes, workflows, documentation expectations, escalation paths, and leadership routines across sites and regions

Strengthening performance in the core metrics that define strong biomed operations, including:

• Preventive maintenance compliance
• Corrective maintenance response time
• Time to repair
• Equipment uptime and clinical readiness
• Backlog reduction
• Overdue work order performance
• Work order quality and closure discipline
• Technician effectiveness
• Parts usage and service cost control
• Creating management systems, scorecards, and operating reviews that help leaders understand performance, identify issues quickly, and drive accountability
• Improving CMMS discipline, including asset record accuracy, PM scheduling logic, work order workflows, documentation quality, and reporting consistency
• Supporting regulatory readiness by strengthening maintenance documentation, audit preparedness, and adherence to healthcare compliance expectations
• Helping define and govern AEM and risk-based maintenance practices where appropriate
• Working directly with field and site leaders to improve execution, coach performance, and close operational gaps
• Hiring, developing, and strengthening on‑site and regional biomed leadership
• Supporting consistent coordination with key external service and OEM partners
• Traveling regularly to maintain visibility into field operations, support leaders in person, and ensure enterprise standards are being implemented effectively.
• Design account specific service delivery strategy for new business opportunities including staffing and parts distribution plans.

What Success Looks Like

Success in this role will be measured by the ability to create a strong and repeatable operating model while improving execution in the field.

This Includes Measurable Gains In

• PM completion and on-time compliance
• Reduction in overdue maintenance and service backlog
• Corrective maintenance responsiveness
• Equipment uptime and availability