Billing Specialist

Billing SpecialistLaserfiche is seeking a detail-oriented Billing Specialist to support the end-to-end quote-to-order and billing processes for our SaaS-based products and services. This role is responsible for the operational execution of billing, order management, and contract-related activities across subscription, support, professional services, and perpetual software offerings.The Billing Specialist partners closely with Sales, Finance, and other internal teams to ensure accurate, timely, and compliant processing of customer and partner transactions. This role supports both direct customers and channel partners and serves as a key contributor to operational excellence within Global Billing Operations.Location:Hybrid: Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CARemote work from home on Mondays and FridaysAbout the Role - Key Responsibilities:Review and convert quotes to orders for customer confirmation for both channel and direct accountsProvide new and amendment quotes for all channel and direct customersManage the daily processing of subscription, support, one-time software, and professional services quote to order end-to-end processingWork in various billing, CRM, CPQ, channel portal, and licensing systems (e.g.

Salesforce, Zuora Billing, Zuora CPQx, Helpdesk, Support Site, ACS, OMS)Validate and track compliance with partner agreements, usage reports, and customer to partner relationshipsBack-up renewal and international teams as neededApply price adjustments and/or discounts as requested and approved by Finance, Sales Leadership or Deal DeskCommunicate with customers and partners via emailAttend weekly and monthly meetings to discuss open items, customer account concerns, collections, or system issuesAssist with cross-training or new employee training as the need arises.Work with A/R team to assist with reporting and analytics for going concern accountsFlexibility to work international hours to support Ireland office and Hong Kong office, as neededProactively identify and communicate ways to improve internal billing operations and order management systems by reporting issues and making suggestions to the Global Billing Operations, Senior ManagerOther duties as assignedAbout You - Essential Qualifications:Fully knowledgeable and confident in managing all billing responsibilities, policies and procedures, including understanding basic accounting rules and regulations and the policies and procedures of the finance department.Fully capable of processing billing of new sales and amendments for the following transactions: One-Time Software Purchases of Perpetual Licenses, Self-Hosted Subscription Systems, SaaS Cloud Subscriptions, LSSP Support Plans, New, System Exchanges, Services (Used-based consumption), Amendments (Expansions and Downgrades), and back up Renewals, System and SKU migrations, SP Transfers and TerminationsFully knowledgeable and confident in all billing platforms, to include Zuora Billing, Zuora CPQx, OMS, Helpdesk, Support Site, ACS, and SalesforceSalesforce, Zuora CPQx and Zuora Billing experience highly preferredAdept at picking up new systems quicklyStrong written and verbal communication skillsAble to work effectively in hybrid environmentSelf-motivated and proven ability to work independentlyStrong conflict resolution with regards to customer and partner billing issues/concernsAnalytical skills and excellent problem-solving skills a mustMust be detail oriented with ability to prioritize and organize efficientlyUnderstanding of accounting software basics, and proficiency in Microsoft Office, specifically Excel, requiredAssociates Degree in Accounting, Finance, Business Administration or Sales Communications desired; Bachelor's degree preferred or equivalent experienceAt least three years of SaaS Billing, A/P or A/R experienceThe salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate's geographic region, job-related knowledge, skills and years of experience amongst other factors.$33.66 - $45.68 per hourPerks & Benefits at a GlanceGenerous time off: 15 Days of Vacation, 3 Floating Holidays, 2 Paid Volunteer Days, 9 Paid HolidaysHybrid Work EnvironmentFree Parking: covered and EV charging stationsVarious 401 (k) Investment Options and Generous Company MatchHMO and PPO Medical Care OptionsApplicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.