Owning complex billing and contract cases for Mid-Market and Commercial accounts, the remote Contract and Billing Resolution Specialist will manage customer reports of billing issues, investigate discrepancies, and collaborate with cross-functional teams to ensure resolutions while maintaining clear communication with clients. Key responsibilities Manage and resolve complex billing and contract cases from initial report to confirmed fix, ensuring customer satisfaction throughout the process Investigate billing errors by reconstructing timelines and collaborating with various internal teams to determine root causes and appropriate solutions Log and track all billing requests, providing insights on systemic issues and driving improvements in billing processes across the organization Required qualifications 4+ years of experience in billing operations, order to cash, revenue operations, or a similar finance and operations role Strong investigative skills with the ability to analyze incomplete or conflicting information across multiple systems Proven ability to manage priorities effectively and demonstrate high emotional intelligence in customer-facing situations Experience with order forms, amendments, and their integration into billing processes Familiarity with Salesforce, NetSuite, or equivalent ERP systems, as well as CPQ tools
Billing Resolution Specialist in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.