As a full-time Billing Representative II, the candidate will work remotely from Monday to Friday, 7:00 AM to 4:30 PM Eastern, managing outbound calls and correspondence to gather necessary billing information for clients, patients, and third-party insurances. Key responsibilities Make outbound calls to clients and internal customers to escalate billing issues for timely resolution Develop and maintain productive relationships with customers, ensuring a professional tone and de-escalating issues as needed Research and resolve correspondence from various channels, ensuring accurate billing resolution and following up on outstanding requests Required qualifications 2 or more years of customer service experience in a healthcare-related field Knowledge of billing, finance, and eligibility processes and practices High school diploma or GED (or higher) is required Proficiency in digital skills, including Outlook and Excel Experience in delivering complex customer service excellence and achieving productivity and accuracy standards