Billing QC Specialist II

Billing QC SpecialistPay: $19.40/hourSchedule: Monday - Friday 8 am - 5 pmLocation: Hybrid (In office Tuesday, Wednesday, Thursday)The Billing QC Specialist will assist our billing teams in quality control of our resident billing process. Each property that is billed by a Billing Manager goes through a series of automated quality control checks. Any flags that generate need to be reviewed by a Billing expert to verify accuracy against provider bills, property and client documentation, regulations, and department standards.

The Billing QC Specialist is critical to ensuring that clients and residents receive accurate billing every time.Responsibilities:Complete Quality Control in multiple systems (Fusion, ABP, Yoda, Skywalker) against documentation from multiple sources (utility bills, client files, property notes, management notes, reminders, KB articles)Analyze and approve/disapprove fusion setup, data entry, and resident utility billing dailyReview documentation from multiple sources across multiple systemsProvide detailed handback notes to team members to assist with correcting issues and identifying training opportunitiesTrack trends and root causes to identify areas for improvement and share with leadershipIdentify errors in utility billing that may have occurred historically and communicate those errors to team members and leadershipProven track record of accuracy and attention to detail.Ability to follow documentation from multiple sources.Proven time management skills.Ability to work independently, self-motivated.Excellent communication skills, both written and verbal.Ability to problem solve.Work well under pressure.Intermediate Excel skills required.Skilled in training and mentoring others to support performance and development.Education & Experience:High school diploma or equivalent2 years working in an office environment