Ensuring accuracy in subscription billing operations, the full-time Billing Operations Specialist will manage payment processing, resolve customer inquiries, and maintain standard operating procedures while working remotely or in a hybrid model from Austin, TX. Key responsibilities Review daily payment batches for accuracy and monitor subscription billing activity across product verticals Serve as the first point of contact for payment-related inquiries, triaging issues and coordinating recovery efforts with customers Build and maintain SOPs for billing workflows and support reporting on payment performance and process adherence Required qualifications 3-5 years of experience in billing, payment operations, or subscription operations, preferably in a SaaS or B2C environment Hands-on experience with a subscription billing platform (e.g., Chargify, Zuora, Chargebee, Recurly, Stripe Billing) Proficiency in Excel/Google Sheets and experience building or documenting SOPs Ability to identify patterns in data and drive root-cause fixes Experience with CRM systems; Salesforce experience is a plus