Owning the full lifecycle of billing accuracy and payment processing, the full-time Billing Operations Coordinator will manage billing exceptions, monitor declines, and ensure seamless operations between enrollment platforms and carrier partners, all while working in a remote environment. Key responsibilities Manage billing exception identification, triage, and resolution, serving as the first line of response for billing-related tickets Run daily declines monitoring and produce weekly trend reports to proactively flag issues before they impact members or agencies Process monthly payment files for carriers and maintain accuracy and continuity between systems Required qualifications 1 or more years of experience in billing operations, payment processing, insurance administration, or a related operational field Strong attention to detail with a proven track record of managing recurring processes independently Comfort working in enrollment and billing platforms with a quick learning ability for proprietary systems Clear written communication skills for effective ticket management and cross-functional updates Proactive and solution-driven mindset, capable of identifying issues before they escalate