Leading day-to-day billing operations, the full-time remote Billing Manager will manage a team focused on customer billing support, accounts receivable, collections, and dispute resolution while ensuring accurate and efficient billing processes. Key responsibilities Manage and develop teams responsible for customer billing support and billing quality assurance Own the end-to-end order-to-cash billing process and serve as the primary contact for the billing platform partner Lead resolution of escalations and payment disputes while proactively identifying issues to enhance client experience Required qualifications 5-7 years of experience in billing, accounts receivable, collections, or a related function, preferably in a SaaS or subscription business Experience managing teams and driving accountability against service levels and performance expectations Extremely detail-oriented with strong follow-through capabilities Comfortable working across billing systems, spreadsheets, and reporting tools Experience with Salesforce, Tabs, Rillet, PandaDoc, Stripe, Notion, and Slack is preferred but not required