To support a growing team, the full-time hourly Billing Intake Specialist will assist members with initial file setup, manage balance bill inquiries, and ensure accurate data entry in a remote environment. Key responsibilities Assist members with the setup of balance bills and respond to related inquiries Accurately input member balance bill information into the database while maintaining quality and turnaround SLAs Communicate with the Audit Team and third-party partners to gather necessary documentation for balance bills Required qualifications High school diploma or GED; Bachelor's Degree preferred 2+ years of experience in a customer service position, preferably in a healthcare environment Experience in healthcare or billing environments is a plus Proficiency in Microsoft Outlook, Word, and Excel Strong knowledge of HIPAA regulations