Billing Implementation Manager

To support a growing customer base, the full-time remote Billing Implementation Manager will drive the end-to-end implementation of the Billing product, ensuring accurate configurations and workflows while serving as the product expert for clients. Key responsibilities Drive the end-to-end implementation of August's Billing product, guiding customers from initial discovery through go-live and stabilization Own the accuracy and quality of each Billing implementation by configuring the product and establishing strong workflows for long-term success Manage multiple complex Billing implementations simultaneously while providing strategic feedback to improve the implementation experience Required qualifications 3+ years of experience in a customer-facing role, ideally in Customer Success or Implementation Strong financial literacy with experience in billing, accounting, or revenue cycle management Experience in healthcare or senior living operations is a plus A customer-obsessed mindset with a track record of achieving meaningful outcomes for clients Ability to operate with both process and ambiguity, adapting approaches as needed