Providing compassionate support to patients, the full-time Billing Customer Service Representative will handle 50 to 70 calls daily, addressing billing inquiries and resolving complex healthcare concerns in a remote setting. Key responsibilities Answer a high volume of calls regarding patient billing balances, payment plans, and general customer concerns Research and resolve complex billing issues while maintaining compliance with HIPAA regulations Navigate the Quest Billing System and maintain tracking logs of patient contacts Required qualifications High School Diploma / GED (or higher) 2+ years of experience in a call center handling high volumes of inbound calls 2+ years of experience in a medical office or healthcare setting Knowledge of healthcare claims billing and eligibility processes Demonstrated ability to navigate and learn complex computer systems