Job TitlePrincipal Duties and ResponsibilitiesPerform all tasks related to processing special handling invoices for large, complex commercial customersMaintain third party billing portalsCommunication with cross functional internal teams related to customer account status will be requiredCommunication with various large commercial customers regarding account statusMaintain strong customer relationships through effective communicationPerform and maintain account billing reconciliations for customersInvestigate and resolve any irregularities or inquiries timely and accuratelyProvide documentation to customers or cross functional teams requesting invoices, statements, etc.Maintain sensitive customer financial information and organized financial records, electronicallyRecommend improvements for invoicing processesResearches and resolves second and third level customer inquiriesDevelop key relationship with cross functional teams to mitigate invoicing errors