Billing Care Coordinator

Supporting members with complex billing inquiries, the remote full-time Billing Care Coordinator will manage inbound calls, resolve payment concerns, and collaborate with cross-functional teams to ensure accurate and efficient case resolution. Key responsibilities Handle inbound billing calls and urgent member requests with professionalism and empathy Research and resolve billing concerns related to insurance denials and payment discrepancies Accurately document cases and follow-up steps in compliance with HIPAA and internal standards Required qualifications 1+ year of experience in billing support, revenue cycle, or customer service roles Comfort handling live phone interactions and sensitive conversations Strong attention to detail and documentation habits Ability to research issues and manage cases through resolution Familiarity with billing systems and ticketing tools