Providing exceptional service to policyholders and agents, the Billing Services Associate will work either onsite or remotely in a part-time hourly role, handling inbound inquiries, analyzing billing information, and processing premium payments. Key responsibilities Answer inbound calls and respond to customer inquiries via phone, email, or letter in a timely and courteous manner Analyze billing system information and perform billing system entry to maintain account integrity Monitor accounts receivable balances and handle daily/monthly billing system reconciliation Required qualifications High school diploma or GED, or up to one year of related experience or training Ability to multitask and thrive in a fast-paced environment Experience in handling customer inquiries and maintaining confidentiality Proficiency in quickly learning new software programs Legal eligibility to work in the United States without visa sponsorship