Billing & Customer Experience Specialist

Accounts Receivable & Customer Experience SpecialistFull-Time | Monday-Friday | Manchester, TNThis position is targeted for a Fall 2026 start. Applications are being accepted now, and qualified candidates will be contacted as we approach our hiring timeline.Why Join the Sherrill Pest Control Team?At Sherrill Pest Control, we're more than a pest control company—we're a locally owned, family-operated business that has proudly served Middle Tennessee since 1975.For over 50 years, we've built our reputation by taking care of our customers, supporting our team members, and giving back to the communities we serve. We believe in teamwork, continuous growth, and creating an environment where people enjoy coming to work each day.If you're looking for a stable career with opportunities to learn, grow, and make a difference, we'd love to meet you.What Makes Someone Successful in This Role?The ideal candidate:Enjoys helping people and creating positive customer experiencesIs confident and professional when discussing account balances and paymentsHas strong attention to detail and organizational skillsCommunicates clearly and professionallyCan manage multiple priorities throughout the dayIs dependable, positive, and team-orientedTakes ownership of outcomes and follows through on commitmentsIs eager to learn and grow professionallyNo pest control experience is required.

We provide comprehensive training.About the RoleAs an Accounts Receivable & Customer Experience Specialist, you'll play an important role in supporting both our customers and our office team.This position combines customer service and accounts receivable responsibilities. You'll assist customers with account questions, schedule appointments, process payments, help manage outstanding balances, and work closely with teammates to ensure an exceptional customer experience.If you enjoy building relationships, solving problems, and helping people, this may be the perfect opportunity for you.Key ResponsibilitiesAccounts ReceivableProcess customer paymentsMonitor and maintain customer account balancesContact customers regarding past-due accountsAssist with payment arrangements when appropriateMaintain accurate customer recordsSupport month-end accounts receivable activitiesCustomer ExperienceAnswer incoming customer callsAssist customers with billing, scheduling, and account questionsResolve customer concerns professionally and efficientlyDeliver exceptional service with every interactionCommunicate effectively with customers and team membersTeam SupportCollaborate with office staff and leadershipSupport company goals and initiativesHelp improve processes and customer experiencesWhat You'll LearnAccounts receivable best practicesCustomer service excellenceProfessional communication skillsTime management and organizationProblem-solving and conflict resolutionTeam collaborationLeadership developmentWhat's In It for You?$1,000 Signing BonusStarting pay of $40,000+ based on experienceBonus opportunitiesComprehensive on-the-job trainingLeadership development opportunitiesPaid vacation, personal days, holidays, and birthday leaveHealth, dental, vision, and life insurance401(k) with company 4% matchFun, team-oriented work environmentOpportunities for advancementQualificationsHigh school diploma or GEDStrong customer service and communication skillsBasic computer proficiencyStrong attention to detail and accuracyAbility to multitask in a fast-paced environmentAbility to pass a background check and drug screeningAccounts receivable, collections, or office administration experience is preferred but not required.Apply TodayIf you're looking for a company that values people, encourages growth, and believes in serving others, we'd love to hear from you. Apply through Indeed and tell us why you'd be a great addition to the Sherrill Pest Control team.