Billing and Collections Manager

Leading the Billing and Collections teams, the full-time Billing and Collections Manager will oversee full-cycle collections and billing operations, drive down Days Sales Outstanding (DSO), and serve as the escalation point for complex issues while collaborating with partner teams. Key responsibilities Supervise and manage the performance of the Collections and Billing teams, providing coaching and leadership Develop and implement strategies to improve DSO and ensure timely resolution of customer accounts and inquiries Identify and lead process improvements across billing and collections workflows to enhance accuracy and efficiency Required qualifications Bachelor's degree in Finance, Accounting, Business Administration, or equivalent practical experience 5+ years of experience in billing, accounts receivable, or collections, with at least 2 years in a supervisory role Strong knowledge of billing procedures and collection techniques, including familiarity with debt collection regulations Hands-on experience managing a billing platform; experience with BillingPlatform and/or NetSuite Zone Billing is preferred Ability to understand and apply complex, customer-specific billing scenarios